VMSVMS ConnectedCare
How It Works
Proactive Service Orchestration

Turn Vehicle Health Data Into
Booked Service Revenue

VMS ConnectedCare converts live vehicle telemetry into structured service opportunities — automatically identifying issues, prioritizing urgency, and routing work back to your shop.

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The Service Revenue Gap

Most shops operate reactively, waiting for customers to notice a problem or relying on OEM recall notices. Meanwhile, vehicles are broadcasting early warning signals every day.

Qualified service leads
Pre-scoped repair recommendations
VIN-linked maintenance histories
Predictable service lane volume

Raw Signals

DTC: P0300
Oil Life: 5%
Tire Pressure: 26 PSI
Odometer: 60,005

Virtual Service Manager

AI Engine
Processing

Opportunities

Repair
Engine Diagnostic
Maintenance
60k Mile Service
Safety
Tire Replacement

Revenue

$450.00
Est. RO Value
85%
Conv. Rate

How It Works

ConnectedCare continuously ingests vehicle telemetry from OEM systems and third-party providers to interpret critical health signals.

01

Classify Severity

Critical → Monitor

02

Determine Intervention

Is repair required?

03

Recommend Steps

Actionable next steps

04

Generate RO

Automatic Repair Orders

05

Route to Team

Direct to service lane

06

Actionable Workflow

Not just raw noise

The Virtual Service Manager

At the core is the AI-powered Virtual Service Manager. It evaluates incoming vehicle events to determine urgency, safety, and warranty eligibility.

✓
Draft service recommendations
✓
Pre-build repair orders
✓
Trigger customer notifications

Your service lane shouldn’t be reactive.

ConnectedCare makes your shop the first to know — and the first to act.

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